Shipping policy

hipping Policy

UK Delivery

Plug In Solar Batteries delivers home battery storage, solar products and accessories throughout the UK.

Delivery charges and available delivery options are shown at checkout where applicable. Some products may qualify for free delivery where this is stated on the product page or during checkout.

Dispatch Times

We aim to dispatch in-stock products as quickly as possible, normally within 1–2 working days.

Estimated delivery times are provided as a guide and may vary depending on the product, delivery location and courier service.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

Home Batteries & Heavy Products

Many home batteries are large and heavy and require specialist delivery.

Depending on the product, delivery may be made using a specialist courier, two-person delivery service or pallet network.

For larger deliveries, the courier may contact you by telephone, email or text message to arrange or confirm delivery.

Please ensure that the delivery address is accessible and that somebody is available to receive the delivery where required.

Unless expressly agreed otherwise, delivery does not include installation, positioning of equipment within your property, electrical connection or removal of packaging.

Solar Panels & Oversized Products

Solar panels and other oversized products may be delivered using a specialist courier due to their size and fragile nature.

Please inspect the packaging and products as soon as reasonably possible after delivery and contact us promptly if you believe an item has been damaged in transit.

Tracking

Where tracking is available, we will provide tracking information once your order has been dispatched.

Tracking availability and the level of delivery information provided varies between carriers and delivery services.

Pre-Orders

Products marked as Pre-Order, Coming Soon or with an estimated availability date are not available for immediate dispatch.

Any estimated availability or delivery date shown is provided in good faith based on the information available to us at the time. Manufacturer, shipping or supply-chain delays can occasionally affect these dates.

If a significant delay affects your order, we will contact you with an update and explain the options available to you.

Delivery Areas

Our standard delivery service is primarily intended for UK mainland addresses.

Additional charges, restrictions or longer delivery times may apply to Northern Ireland, the Scottish Highlands and Islands, Isle of Man, Channel Islands and other offshore or remote locations.

If we cannot fulfil an order to your location using the delivery option selected at checkout, we will contact you before dispatch.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address and contact information when ordering.

Please contact us as soon as possible if you notice an error in your delivery details. Once an order has been dispatched, we may not be able to change the delivery address.

Missed or Failed Deliveries

Where a courier has made a reasonable attempt to deliver an order but delivery cannot be completed because nobody is available, access is unsuitable or incorrect information has been supplied, additional charges may apply for redelivery where permitted.

For heavy or specialist deliveries, please follow any delivery arrangements agreed with the courier.

Damaged Deliveries

If your order arrives with visible signs of damage, please photograph the packaging and product and contact us as soon as reasonably possible.

Please retain the product and packaging while we investigate the issue.

Prompt notification helps us resolve courier damage quickly, but does not affect your statutory consumer rights.

Delivery Delays

We will make reasonable efforts to deliver orders within the estimated timeframe. Occasionally deliveries may be delayed by circumstances outside our reasonable control.

If there is a significant delay, please contact us and we will investigate the shipment.

Nothing in this policy affects your statutory rights regarding delivery of goods.

Questions About Delivery

If you have any questions about delivery, particularly for a home battery, solar panel or other large product, please contact us before ordering and we'll be happy to help.